Responsible Gaming

Responsible gaming at National Bet on nationall.bet means treating gambling as entertainment, not a way to make money or solve financial problems. The aim of this page is to help you OBSERVE your own play, EXPAND your understanding of the risks, and REFLECT on whether your behaviour remains safe and enjoyable.

National Bet is operated by S.J. Global N.V. under an Anjouan (Comoros Islands) licence (ALSI-132405038-FI2). The site is not licensed by the UK Gambling Commission, so some legal protections that apply to UK-licensed operators (for example, automatic inclusion in GAMSTOP or access to UKGC dispute procedures) do not apply here. Nevertheless, we follow UK best-practice standards for responsible gambling and provide tools and information tailored to players in the UK.

If at any time you feel that your gambling is no longer under control, our support team is available via 24/7 live chat and at [email protected] to listen, provide information about our tools, and help you access specialist external support in confidence.

Risk Awareness

OBSERVE: Gambling carries financial and emotional risks. In the UK, many players experience harm when play becomes frequent, secretive or used to escape problems. Recognising the early signs is essential.

EXPAND: You may be at risk of gambling-related harm if you notice one or more of the following:

• Gambling more money or more often than you originally planned.
• Thinking about gambling or National Bet on nationall.bet when you should be focusing on work, study or family.
• Chasing losses by continuing to play after you have exceeded your budget.
• Hiding gambling from family, friends or colleagues, or feeling guilty about it.
• Borrowing money, selling possessions or using funds needed for bills, rent or essentials.
• Feeling restless, irritable or anxious when you try to cut down or stop.
• Using gambling to cope with stress, low mood, loneliness or other personal issues.
• Neglecting sleep, meals, hobbies or social life because of gambling.

Self-Assessment Questions

REFLECT: Ask yourself the questions below and answer honestly with "Yes" or "No". If you answer "Yes" to several, you should strongly consider using our protection tools and contacting a specialist support service.

• Do I often spend more time or money gambling than I intended?
• Have I tried to win back money I lost by gambling again as soon as possible?
• Have I ever lied to people important to me about how much or how often I gamble?
• Have my gambling debts or losses caused stress in my relationships or at work?
• Have I used money needed for rent, bills, food or debts to gamble?
• Do I feel unable to stop gambling even when I know it is harming me?
• Do I feel depressed, anxious or suicidal because of my gambling?

Regional compliance note: These indicators are based on recognised UK screening tools (such as those used by UK health and support services) but are provided for information only and do not replace a professional assessment.

Limits & Tools

OBSERVE: Setting clear limits before you start to play is one of the most effective ways to keep control. On nationall.bet, you can use account tools to control how much time and money you spend.

Deposit Limits (Daily, Weekly, Monthly)

EXPAND: You can set personal deposit limits that restrict how much you can add to your account within a chosen period. These limits apply to all deposits across National Bet on nationall.bet.

1. Log in to your account and click on your profile icon.
2. Go to the "Responsible Gaming" or "Account Limits" section.
3. Select "Deposit Limits".
4. Choose the period: Daily, Weekly or Monthly.
5. Enter the maximum amount you are comfortable losing in that period (for example: £20 per day, £50 per week, or £150 per month).
6. Confirm your choice. The new limit applies immediately or as stated on the page. Any request to increase a limit may be subject to a cooling-off period for your protection.

REFLECT: Set limits based on what you can afford to lose without affecting your essential living costs. Treat deposit limits as strict maximums, not targets.

Time Limits and Session Controls

EXPAND: To help you avoid long or unplanned sessions, you can use time management tools:

• Session Timer: Activate a timer in the "Responsible Gaming" area. Choose how long you want to be able to play in one continuous session (for example, 30, 60 or 120 minutes). When the time is reached, you will receive a pop-up reminder, and you may be logged out or required to confirm if you wish to continue.
• Reality Checks: Enable periodic on-screen messages (for example, every 30 or 60 minutes) showing your session duration and net result (wins/losses), prompting you to review your play.

Short "Time-Out" Breaks (24-72 hours)

EXPAND: If you need a short break from gambling, you can activate a temporary "Time-Out":

1. Log in and visit "Responsible Gaming" > "Time-Out".
2. Choose a break period, for example 24 hours, 48 hours or 72 hours.
3. Read the information about what will happen during your Time-Out (for example, you will not be able to place bets or make deposits).
4. Confirm your decision. Once activated, the Time-Out cannot be cancelled until the selected period has fully elapsed.

REFLECT: Use Time-Outs whenever you feel frustrated, tired, under the influence of alcohol or experiencing strong emotions. These tools support your self-control but do not replace your own responsibility to gamble safely.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger measure for situations where you feel unable to control your gambling. It temporarily or permanently blocks your access to National Bet on nationall.bet.

Important Regulatory Note for UK Players

EXPAND: National Bet is not licensed by the UK Gambling Commission and is therefore not part of the UK's centralised GAMSTOP self-exclusion scheme. Registering with GAMSTOP will block you from UKGC-licensed gambling sites, but it will not automatically block access to nationall.bet. For maximum protection, you should combine our internal self-exclusion tools with national schemes and blocking software (see "Support Resources" below).

How to Request Self-Exclusion (6 Months to Lifetime)

EXPAND: To self-exclude from National Bet:

1. Log in and go to "Responsible Gaming" > "Self-Exclusion" in your account menu.
2. Select the duration of self-exclusion. Typical options include:
   • 6 months
   • 1-5 years
   • Lifetime (indefinite)
3. Carefully read the explanation of the consequences of self-exclusion.
4. Confirm your decision by following the on-screen instructions (this may include checking a box and clicking a confirmation link sent to your registered e-mail address).
5. You can also request self-exclusion through 24/7 live chat or by e-mailing [email protected] from your registered e-mail address, specifying the exclusion period you want.

Consequences of Self-Exclusion

REFLECT: When self-exclusion is applied:

• You will not be able to log in, deposit, place bets or receive marketing communications sent by National Bet for the self-exclusion period.
• We may close any duplicate or linked accounts we are able to identify, in line with our terms and internal risk checks.
• Any remaining real-money balance may be withdrawn on request, subject to standard verification and anti-money-laundering checks. Bonuses and bonus-related winnings may be forfeited according to the bonus terms in force when self-exclusion was requested.
• Self-exclusion cannot be cancelled before the chosen period ends. Any request to reopen your account after expiry will be reviewed, and a cooling-off period may apply.

Warning: Self-exclusion on this site applies only to National Bet on nationall.bet and does not cover other gambling websites. For wider protection, we strongly recommend combining our tools with national schemes and blocking software described in the next section.

Support Resources

OBSERVE: Professional support significantly increases the chances of recovery from gambling-related harm. Players in the UK have access to free, confidential services operated by independent organisations.

Local Support for UK Players

EXPAND: The following services are available to people in the UK who are worried about their own gambling or about someone close to them:

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) or use live chat via gamcare.org.uk. Available 24/7 in English, with translation support available for some languages.
• NHS Gambling Services (England, Scotland, Wales, Northern Ireland): Speak to your GP or visit nhs.uk and search for "gambling addiction" for information on NHS-funded treatment, including the National Problem Gambling Clinic.
• Local counselling and charities: Many UK regions have local services that work in partnership with GamCare and the NHS; details can be found on gamcare.org.uk.

International Support Organisations

REFLECT: These organisations provide online, often multilingual, support for people affected by problem gambling worldwide:

National Self-Exclusion Schemes

EXPAND: In addition to our internal tools, consider registering with official self-exclusion schemes where you live:

• United Kingdom - GAMSTOP (gamstop.co.uk): Free service that lets you self-exclude from all online gambling operators licensed by the UK Gambling Commission for a chosen period (for example, 6 months, 1 year or 5 years). Important: Because National Bet is not UKGC-licensed, GAMSTOP will not automatically block access to nationall.bet. You should still register with GAMSTOP if you use UK-licensed sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national self-exclusion register that prevents access to licensed gambling operators in Spain. Information is available from the Spanish gambling regulator.

Blocking Software and Device-Level Protection

REFLECT: To further reduce temptation, you can install dedicated blocking software on your devices:

• Gamban (gamban.com): Paid app that blocks access to thousands of gambling sites and apps globally. Often recommended by UK support organisations; sometimes available free through certain charities.
• BetBlocker (betblocker.org): Free, charity-run blocking app that allows you to restrict access to gambling content for a chosen period.
• Other tools: You can also use device parental controls, router-level filters and browser add-ons to restrict access to gambling websites.

All these services work independently from National Bet. We do not share your account information with them, but any blocks that you set up on your devices will still apply when you try to access nationall.bet.

Support for Family and Friends

Many organisations also offer dedicated support for people affected by someone else's gambling, including separate helplines, group meetings and online forums. See the "Help for Family" section below for details.

Confidentiality: External helplines and therapy services are usually confidential and independent from S.J. Global N.V. Unless you choose to disclose it, we will not know that you have contacted them. Within our own services, any discussion about gambling problems is treated sensitively and in line with our privacy policy as updated in 2025.

Help for Family

OBSERVE: Gambling problems often affect partners, parents, children, friends and colleagues. You may notice mood changes, financial difficulties, secrecy around money or an unusual focus on gambling websites such as nationall.bet.

How to Start the Conversation

EXPAND: When speaking to someone you are worried about:

• Choose a calm, private moment when neither of you is angry, tired or under the influence of alcohol or drugs.
• Focus on specific behaviours and your concern, not on blame (for example, "I've noticed you seem stressed about money and I'm worried gambling may be part of the problem").
• Listen more than you speak; allow them to explain how they feel without interrupting.
• Avoid threats or ultimatums unless you need to protect your own safety or essential finances.
• Encourage them to seek professional help and to use tools such as limits and self-exclusion.

Support Resources for Loved Ones

REFLECT: You do not have to manage this alone. The following services offer information and emotional support for people affected by someone else's gambling:

• GamCare - Affected Others: gamcare.org.uk provides a dedicated section, live chat and forums for partners, family and friends.
• Gambling Therapy - Family & Friends: gamblingtherapy.org offers online groups and one-to-one support for relatives worldwide.
• GamAnon (Gamblers Anonymous Family Groups): gamblersanonymous.org lists meetings and resources for family members and friends.

Recommended Next Steps

• Encourage the person to contact the National Gambling Helpline (0808 8020 133) or a local counselling service.
• Consider speaking to your GP or another health professional about the impact on your own wellbeing.
• Review your household finances, secure essential bills and consider taking temporary steps to protect joint accounts if necessary.
• Seek emotional support for yourself through forums, helplines or a qualified psychotherapist who understands addiction.

National Bet cannot provide family counselling, but we will always respond sensitively if you contact us with concerns about a player's safety and will explain what account-level tools are available, within the limits of data protection law.

Operator's Commitment

OBSERVE: S.J. Global N.V., the operator of National Bet on nationall.bet, holds a gaming licence issued by Anjouan Gaming (Comoros Islands). Although we are not licensed by the UK Gambling Commission, we voluntarily adopt many UK responsible gambling standards as a matter of corporate policy.

Internal Risk-Check Procedures

EXPAND: Our systems and teams may monitor account activity using a combination of automated and manual checks, including:

• Significant increases in deposit amounts or frequency within a short period.
• Extended play sessions without breaks or repeated late-night sessions.
• Repeated failed deposits, declined payments or signs of financial distress.
• Evidence of chasing losses or frequently cancelling withdrawal requests.
• Use of multiple accounts or inconsistent personal information (subject to our privacy and data protection obligations).

When We May Contact You

REFLECT: If our monitoring suggests a risk of gambling harm, our customer support or risk team may:

• Send informational e-mails or on-site messages reminding you of available tools such as limits, Time-Outs and self-exclusion.
• Contact you via live chat or e-mail to discuss your gambling in a supportive, non-judgmental way and encourage safer play.
• In some circumstances, apply or suggest additional restrictions (for example, deposit limits) or decline to remove existing protections if we believe doing so would be irresponsible.
• In severe cases, suspend or close your account if we reasonably believe that continued gambling would cause significant harm.

Any proactive contact will be made using the details registered on your account and in accordance with our privacy policy as updated in 2025. Our intention is always to protect players rather than to interfere with reasonable recreational play.

Updates

OBSERVE: Responsible gambling standards and regulatory expectations continue to evolve in the UK and internationally. We regularly review our tools, procedures and this page to reflect best practice for 2025 and beyond.

How You Will Be Notified

EXPAND: When we make significant changes to our responsible gaming measures or to this policy, we may:

• Publish an updated version of this page on nationall.bet.
• Display a notice, banner or pop-up message when you next log in.
• Send an e-mail to your registered address summarising major changes, where appropriate.
• Update our general terms and conditions and privacy policy to reflect any changes to data processing or contact procedures.

REFLECT: You are responsible for checking this page periodically. By continuing to use National Bet on nationall.bet after changes take effect, you are deemed to have accepted the updated responsible gaming policy.

Last updated: 6 November 2025.

Contact & Feedback

OBSERVE: If you have questions about this responsible gaming policy, need help using our protection tools, or wish to provide feedback, you can contact us at any time.

Responsible Gaming Contact Details

• E-mail (Responsible Gaming Team): [email protected] - please include "Responsible Gaming" in the subject line. E-mails are typically reviewed within 24-36 hours (observed service level in 2025).
• Live Chat: 24/7 live chat is available through the website interface after login. You can ask to be connected to an agent trained in responsible gaming issues.
• Telephone: A dedicated responsible gaming phone number is not currently provided. If this changes, we will update the details here; in the meantime, please use e-mail or live chat.

Feedback and Support Request Form

EXPAND: You may also use the following form on our website (or provide the same information via e-mail) to request help with self-control tools or to raise responsible gambling concerns:

Name:

E-mail (registered on account):

Account ID or username:

Request type:
Set or change limits Request Time-Out Self-exclusion Problem gambling support Feedback on responsible gaming

Details of your request:

Submit request

REFLECT: We encourage you to contact us as early as possible if you have concerns. However, our assistance is not a substitute for professional medical, legal or financial advice. If you believe you are at immediate risk of harm, please contact emergency services or a crisis helpline in your area without delay.