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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website nationall.bet and specifically the localized offering referred to as National Bet (together, the "Website"). By accessing, registering for, or using any gambling or related services on the Website (the "Services") you agree to be bound by these Terms.

These Terms take effect from 6 November 2025 ("Effective Date") and apply to all use of the Website by you on or after that date. If you do not agree with any part of these Terms, you must not create an account or must stop using the Website immediately and close your account.

The Website is operated by S.J. Global N.V. (the "Operator"), a company organised as an N.V. and holding an online gambling licence issued by Anjouan Gaming, licence number ALSI-132405038-FI2 (the "Anjouan Licence"). As of 2025, the Operator is not licensed by the UK Gambling Commission ("UKGC"), and therefore certain regulatory protections that apply to UKGC-licensed operators do not apply to the Website.

By creating an account and using the Services, you confirm that you are at least 18 years old, that online gambling is legal in your country of residence, and that you understand the risks of gambling. These Terms are drafted to observe applicable legal and regulatory requirements, expand on your rights and obligations as a player, and reflect industry standards for fairness, transparency and player protection, with specific adaptations for users located in the United Kingdom.

Definitions

OBSERVE: This section provides clear meanings for key legal terms used throughout these Terms so that you can understand your rights and obligations without ambiguity.

EXPAND: Where possible, definitions align with common industry and regulatory usage while clarifying how they apply on nationall.bet and the National Bet segment.

REFLECT: These definitions are intended to be read consistently across all sections; if a term is not defined here, it should be interpreted in its plain English meaning.

Key Terms

  • Operator / we / us / our: S.J. Global N.V., the entity operating the Website under the Anjouan Licence ALSI-132405038-FI2.
  • Website: The online platform accessible at https://nationall.bet, including all sub-pages and the localized offering known as National Bet.
  • Services: All gambling and related services provided by the Operator via the Website, including casino games, live dealer games, promotional offers, account services and customer support.
  • Account: A personal, single-player registration created by you on the Website to access the Services.
  • User / Player / you / your: Any natural person who creates or attempts to create an Account, or who uses the Services, including UK-based players accessing National Bet.
  • Bet / Wager / Stake: Any sum of money risked by you when participating in a game or event available on the Website.
  • Game: Any casino, slot, table, live dealer, instant win, or other gambling product made available on the Website.
  • Bonus: Any promotional credit, free spins, cashback, or other incentive granted to you by the Operator under specific promotional terms.
  • Bonus Funds: Funds credited to your Account as part of a Bonus which are subject to wagering or other conditions before they may be withdrawn.
  • Real Money Funds: Funds you have deposited and any winnings derived from such funds that are not subject to wagering requirements.
  • Wagering Requirements: The total amount you must stake using Bonus Funds and/or Real Money Funds, as specified in a promotion, before Bonus Funds and related winnings become withdrawable.
  • KYC / Verification: "Know Your Customer" checks including verification of identity, age, address, payment methods and source of funds, where required.
  • Restricted Jurisdiction: Any country or territory where we do not permit use of the Services, as specified on the Website and updated from time to time.
  • UK Player: A Player who is ordinarily resident in the United Kingdom or accessing the Website from within the UK.

Account Registration

OBSERVE: This section explains who may register, how to open an Account and what information we require. It reflects age, identity and security obligations drawn from UK and international standards.

EXPAND: Because the Operator is licensed in Anjouan but not by the UKGC, additional emphasis is placed on your responsibility to ensure that using the Services is lawful for you and consistent with any self-exclusion or affordability measures you have adopted.

REFLECT: The rules below are designed to prevent underage gambling, fraud and misuse of Accounts, while allowing us to meet our licensing and anti-money laundering obligations.

Eligibility and Age

  • You must be at least 18 years old to open an Account and use the Services. We may request evidence of age at any time and may suspend or close your Account if suitable evidence is not provided.
  • You must not be located in a Restricted Jurisdiction and you are solely responsible for determining whether online gambling is legal in your country of residence and for complying with all applicable laws.
  • If you are located in the United Kingdom, you acknowledge that the Website is not regulated by the UKGC. Nothing in these Terms constitutes an invitation to use the Services where doing so would breach any law applicable to you.
  • If you are subject to any self-exclusion (whether via a national scheme such as GAMSTOP or a private arrangement), you must not open or use an Account. We do not currently participate in the UK national self-exclusion scheme.

Registration Process

  • To create an Account, you must complete the online registration form, providing accurate and complete information including full name, date of birth, country of residence, email address and a secure password.
  • You must confirm your email address by clicking the verification link sent to the email you provide. We may restrict access to the Services until this step is completed.
  • You may open only one Account. Multiple Accounts for the same individual may be closed, and balances may be consolidated or withheld where fraud or abuse is suspected.

KYC, Verification and Source of Funds

  • We may at any time request KYC documentation, including but not limited to: government-issued photo ID, proof of address, proof of ownership of payment methods, and information on your source of funds.
  • We may suspend your Account, restrict deposits, bets and withdrawals, and withhold bonus participation until we have completed our checks to our satisfaction.
  • Where required by applicable anti-money laundering and counter-terrorist financing regulations, we may request updated or additional documentation, particularly where your total deposits, withdrawals or betting activity increase over time.

Account Security and Player Obligations

  • You are responsible for maintaining the confidentiality of your login details and for all activity carried out through your Account. You must not share your Account with any other person.
  • If you suspect that your Account may have been compromised, you must change your password immediately and contact us via [email protected] or live chat.
  • You must keep your personal and contact details up to date. Failure to do so may prevent us from notifying you of important changes or processing withdrawals.
  • You agree not to attempt to circumvent any limits, controls or security systems applied to your Account, including responsible gambling tools.

Betting & Gameplay Rules

OBSERVE: This section sets out how bets are placed, accepted and settled, and how you are expected to behave when using the Services.

EXPAND: The rules draw on common industry practice and fairness standards, while emphasising your responsibility to check game-specific rules and paytables before wagering.

REFLECT: These provisions aim to provide a consistent and transparent framework for all bets, whether made by UK players or others, and to prevent abuse, collusion and disruptive behaviour.

Placing and Acceptance of Bets

  • You place a bet by selecting a Game, choosing your stake within the limits displayed, and confirming the bet through the Website interface.
  • Minimum and maximum stakes, as well as any game-specific rules, are displayed on-screen or within the paytable or information section of each Game. It is your responsibility to familiarise yourself with these before playing.
  • A bet is considered accepted once it is registered on our servers and appears in your Game or Account history. If a network interruption occurs, the outcome recorded on our servers shall prevail.
  • Where a bet is accepted using Bonus Funds, the corresponding stakes and outcomes will be subject to any applicable wagering requirements and bonus restrictions.

Cancellation and Voiding of Bets

  • Once a bet has been accepted, you cannot cancel or modify it unless the Game rules explicitly allow such action before play starts.
  • We may void a bet or series of bets and adjust your balance where we have reasonable grounds to believe that:
    • a technical error, misconfiguration or malfunction affected the bet or Game; or
    • the bet was placed in breach of these Terms, or arises from fraud, collusion or misuse of software or hardware.
  • In case of an obvious error (for example, a manifestly incorrect odds display or paytable), we reserve the right to void affected bets and to settle them at the correct terms or to cancel them and refund the original stake.

Game Malfunctions and Technical Issues

  • If a Game malfunctions or becomes inoperable after you have placed a bet, the outcome recorded by our systems or the relevant game provider will determine settlement. Malfunctions generally void all pays and plays for the affected round.
  • We are not responsible for failures caused by your equipment, internet connection or software. In such cases, the records of our systems will be final.

Conduct, Fair Use and Live Casino Chats

  • You must not:
    • use offensive, defamatory, hateful or discriminatory language in live chat or any communication with us or other players;
    • harass, threaten or abuse staff or other players;
    • collude with other players or use bots, scripts or automated systems to gain an unfair advantage;
    • exploit bugs, loopholes or errors in Games or the Website.
  • We may mute you in chat, remove you from a Game, suspend or close your Account, and withhold funds where we reasonably suspect misconduct, collusion or abuse.
  • You agree that all gameplay must be for your own personal entertainment and not for any commercial or professional purpose.

Bonus Terms

OBSERVE: This section describes how Bonuses work, what wagering requirements apply and in what circumstances bonuses may be withheld or cancelled.

EXPAND: Bonus rules are designed to prevent misuse, ensure fair play among all players, and to align with transparent promotional standards often applied in regulated markets such as the UK.

REFLECT: You should always read the specific terms for each promotion on the Website. Where there is a conflict, the promotion-specific terms prevail over the general provisions below.

Bonus Activation and Crediting

  • Bonuses may be awarded automatically when you meet the qualifying criteria (for example, a minimum deposit) or when you opt in via the cashier, promotion page or a bonus code.
  • The availability, size and conditions of Bonuses are displayed on the relevant promotion pages and may change from time to time. All promotions are subject to eligibility checks and may be restricted by country, currency or payment method.
  • We may refuse, withhold or remove a Bonus or promotion if we reasonably believe that it is being claimed or used in breach of these Terms or in a manner that constitutes bonus abuse.

Wagering Requirements and Timeframes

  • Unless stated otherwise, Bonuses are subject to wagering requirements before any associated winnings may be withdrawn. The required wagering multiple and eligible Games are specified in each promotion.
  • Only wagers placed after the Bonus is credited and within the specified promotional period count towards the wagering requirements. Bets placed before activation of a Bonus do not qualify.
  • Bonuses typically have a limited validity period (for example, a certain number of days from the date of crediting). If the wagering requirements are not met within the stated timeframe, any remaining Bonus Funds and associated winnings may be forfeited.

Game Restrictions and Maximum Bets

  • Not all Games contribute equally to wagering requirements. For example, slots may contribute 100%, while table games, live casino and some other Games may contribute a lower percentage or be excluded entirely. The contribution table is provided with each promotion.
  • Some Games may be excluded from play with Bonus Funds. Attempts to place bets on excluded Games may result in such bets not counting towards wagering or in the Bonus being cancelled.
  • We may limit the maximum amount that can be staked per spin, hand or round when using Bonus Funds. Exceeding the maximum permitted stake (as stated in the promotion) may lead to cancellation of the Bonus and forfeiture of related winnings.

Combining Promotions and Bonus Abuse

  • Unless explicitly permitted, Bonuses and promotions cannot be combined. You may usually have only one active bonus per Account at any time.
  • Examples of bonus abuse include, but are not limited to:
    • creating multiple Accounts to claim the same promotion;
    • making large deposits to trigger bonuses and then placing minimal-risk bets to meet wagering;
    • using strategies that guarantee profit or minimise risk in a way that undermines the promotional intent.
  • Where we identify bonus abuse, we may remove Bonuses, confiscate associated winnings, close your Account and report suspicious activity to relevant authorities.

Payments & Withdrawals

OBSERVE: This section explains how you may deposit and withdraw funds, what limits and timeframes apply, and in what circumstances payments may be delayed or refused.

EXPAND: The rules reflect common payment practices in the online gambling industry while highlighting the specific risks associated with using an offshore operator that is not regulated by the UKGC.

REFLECT: Our aim is to process payments promptly and securely, while complying with anti-money laundering obligations and managing operational risk. You should only deposit money that you can afford to lose.

Deposits

  • Deposits may be made using payment methods available in the cashier, which may include debit/credit cards, e-wallets, bank transfers and selected cryptocurrencies, depending on your location.
  • We may apply minimum and maximum deposit amounts per transaction, per day, per week or per month. These limits are displayed in the cashier and may vary by payment method.
  • You must only use payment methods that are registered in your own name. We may request proof of ownership and may void bets and withhold funds where third-party payment methods are used without permission.
  • Deposits are usually credited to your Account immediately, but delays may occur due to payment processor or banking issues. We are not responsible for delays caused by third-party providers.

Withdrawals

  • You may request withdrawals from the cashier, subject to:
    • completion of any applicable wagering requirements;
    • successful completion of KYC and source-of-funds checks; and
    • compliance with these Terms and with any applicable legal or regulatory obligations.
  • We may impose minimum and maximum withdrawal amounts per transaction, per period or per payment method. These limits are disclosed in the cashier.
  • Where possible, withdrawals are processed back to the same payment method used for deposit. If this is not feasible, we may select an alternative method in consultation with you.
  • We aim to review withdrawal requests within a reasonable timeframe; however, additional checks or high-volume periods may lead to longer processing times.

Fees, Chargebacks and Currency

  • We may charge reasonable processing fees for certain deposits and withdrawals, particularly for multiple withdrawals within a short period or for international transfers. Any such fees will be disclosed in the cashier where practicable.
  • You are responsible for any fees or charges imposed by your bank, card issuer, wallet provider or cryptocurrency network.
  • If a chargeback or payment dispute is initiated, we may suspend your Account, deduct the disputed amount and any associated costs from your balance, and recover any outstanding sums owed to us.
  • Accounts are operated in the currencies offered on the Website. Exchange rates and any conversion fees are determined by your payment provider or, where applicable, by us at a reasonable market rate.

Refunds and Treatment of Bets and Bonuses

  • Deposits are generally non-refundable once used to place bets. Refunds may be granted at our discretion in exceptional circumstances, provided no breach of these Terms has occurred.
  • Where bets are voided due to technical errors or malfunctions, the affected stake may be returned to your Account in Real Money Funds. Associated Bonus Funds may be adjusted accordingly.
  • If a bonus is cancelled or removed due to ineligibility, bonus abuse or expiry, any remaining Bonus Funds may be forfeited. Real Money Funds and legitimate winnings generated from Real Money Funds will not be confiscated except where required by law or where obtained through fraud.

Regional Compliance Note: As the Operator is not licensed by the UKGC, your funds are not protected under the UK client money rules or any UKGC categorisation of fund protection. In the event of insolvency, there is a risk that you may lose some or all of your balance.

Limitation of Liability

OBSERVE: Gambling involves risk, and you may lose money. This section sets out the limits on our responsibility to you when you use the Website.

EXPAND: While we seek to provide a fair, secure and reliable service, some events are outside our control. These provisions mirror common limitations used by online operators, adapted to reflect mandatory consumer protections under applicable law.

REFLECT: We do not seek to exclude liability where such exclusion would be unlawful. In particular, nothing in these Terms affects any non-excludable rights you may have under UK consumer law where it applies to you.

Our Obligations

  • We will provide the Services with reasonable skill and care and will use reasonable efforts to ensure that:
    • Games operate in accordance with their published rules and paytables; and
    • random outcomes are determined by certified random number generators or equivalent mechanisms supplied by reputable providers.
  • We will take reasonable steps to maintain the security and integrity of our systems and to prevent unauthorised access to your Account. However, you are responsible for maintaining the confidentiality of your login details.

Exclusions and Limits

  • To the maximum extent permitted by law, we are not liable for:
    • losses arising from your failure to comply with these Terms;
    • losses caused by circumstances beyond our reasonable control, including network failures, power outages, denial-of-service attacks or third-party system errors;
    • indirect, consequential or special losses, including loss of profits, business, data, goodwill or opportunity.
  • Our total aggregate liability to you for any loss or damage arising out of or in connection with your use of the Services (whether in contract, tort, negligence or otherwise) shall not exceed the higher of:
    • the amount of your last net deposit to your Account; or
    • the amount of the disputed bet or transaction giving rise to the claim.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law.

Regional Compliance Note: UK players should be aware that, because the Website is not UKGC-licensed, certain mandatory protections and dispute mechanisms available against UK-regulated operators (including access to UKGC-approved alternative dispute resolution bodies) may not apply.

Intellectual Property Rights

OBSERVE: This section explains who owns the Website content and how you may use it.

EXPAND: Intellectual property rights cover software, trademarks, game content and other materials made available to you as part of the Services.

REFLECT: Your right to use the Website is limited to personal, non-commercial use in accordance with these Terms.

Ownership

  • All intellectual property rights in the Website and Services, including but not limited to software, source code, databases, graphics, user interfaces, text, logos, trademarks, trade names, audio-visual content and Game designs, are owned by the Operator or its licensors.
  • The brand National Bet and its associated logos, as used on nationall.bet and in relation to National Bet, are protected marks and may not be used without our prior written consent.

Permitted Use and Restrictions

  • We grant you a limited, non-exclusive, non-transferable licence to access and use the Website and Services for personal entertainment only, in accordance with these Terms.
  • You must not:
    • copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, license or create derivative works from any part of the Website or Services;
    • reverse engineer, decompile or disassemble any software used in connection with the Services, except to the extent expressly permitted by law;
    • use any automated system (such as bots, spiders or scrapers) to access the Website or extract data without our prior written consent.
  • Any unauthorised use of our intellectual property may result in civil and/or criminal liability and the immediate termination of your Account.

Privacy & Data Protection

OBSERVE: We collect and process personal data when you use the Services.

EXPAND: This processing includes identity verification, transaction monitoring and responsible gambling measures, in line with applicable data protection laws.

REFLECT: The full details of how and why we process your data are contained in our Privacy Policy, which forms part of these Terms.

  • Your personal data is collected and processed in accordance with our Privacy Policy, as published on the Website and updated from time to time.
  • The Privacy Policy explains:
    • what data we collect and the legal bases for processing it;
    • how long we keep your data;
    • your rights under applicable data protection laws (including, where applicable, the UK GDPR and EU GDPR).
  • By using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein, where such consent is required.

Changes to Terms

OBSERVE: From time to time, we may need to update these Terms, for example to reflect changes in law, regulatory expectations, or our Services.

EXPAND: This section describes how we will notify you about changes and what options you have if you do not agree with them.

REFLECT: Our goal is to provide reasonable notice and transparency, while ensuring that the Services remain compliant and up to date into and throughout 2025.

Updating the Terms

  • We may amend these Terms at any time. The updated version will be published on the Website with an amended "last updated" date.
  • Where changes are material, we will take reasonable steps to notify you, for example by:
    • emailing you at the address registered to your Account; and/or
    • displaying a prominent notice or banner upon your next login.

Your Acceptance of Changes

  • By continuing to use the Services after changes to the Terms take effect, you are deemed to have accepted the updated Terms.
  • If you do not agree to any change, you must stop using the Services, close your Account and, where permitted, request withdrawal of any remaining Real Money balance.
  • The version of the Terms in force at the time a bet is placed will govern that bet, unless a change is required by law or regulatory authority to have immediate effect.

Termination & Suspension

OBSERVE: Either you or we may end or suspend your access to the Services in certain situations.

EXPAND: This section explains the grounds and procedures for suspension or closure, and how funds are treated in each scenario.

REFLECT: Our intention is to balance your right to access your funds with our obligations to prevent fraud, comply with licensing conditions and protect vulnerable players.

Your Right to Close Your Account

  • You may close your Account at any time by contacting customer support or using any closure functionality available on the Website.
  • Upon closure, and subject to any ongoing investigation or legal obligation, we will return your remaining Real Money Funds to you via an appropriate payment method, after deducting any outstanding fees or chargeback amounts.

Our Right to Suspend or Terminate

  • We may suspend or close your Account, and withhold or confiscate funds where reasonably necessary, including where:
    • you breach these Terms or any promotion-specific rules;
    • we suspect fraud, money laundering, terrorist financing or other criminal activity;
    • you provide false, misleading or incomplete information during registration, KYC or at any later time;
    • you engage in abusive behaviour, collusion or use of prohibited software or devices;
    • we are required to do so by law, regulatory authority or court order.
  • Where lawful and practicable, we will notify you of the reasons for suspension or closure and will cooperate with you to resolve any issues.

Treatment of Funds on Termination

  • If your Account is closed for reasons other than fraud, criminal activity or serious breach of these Terms, we will normally refund your remaining Real Money balance to you.
  • We may, however, withhold or confiscate funds (including Bonus Funds and associated winnings) where:
    • they are linked to fraudulent or unlawful activity; or
    • they arise from material breach of these Terms (for example, bonus abuse or multi-accounting).
  • Any self-exclusion or responsible gambling closure requested by you will be implemented as soon as reasonably practicable. You must not attempt to open new Accounts during a period of self-exclusion.

Governing Law & Jurisdiction

OBSERVE: This section clarifies which law governs these Terms and where disputes may be resolved.

EXPAND: It recognises that the Operator is licensed in Anjouan while also acknowledging that mandatory consumer protections in your country of residence may apply.

REFLECT: The aim is to provide certainty while preserving non-excludable rights under applicable laws, including those of the United Kingdom where they apply.

Applicable Law

  • These Terms, their subject matter and formation, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of Anjouan (Comoros Islands), subject to any mandatory provisions of the law of your country of residence which apply notwithstanding this choice of law.
  • Nothing in these Terms affects any rights you may have as a consumer under mandatory laws that apply to you, including, where relevant, UK consumer protection laws that cannot lawfully be excluded.

Dispute Resolution and Courts

  • If you have a complaint, you should first contact our customer support team via live chat or email so that we can attempt to resolve the matter informally.
  • If a dispute cannot be resolved through customer support, you may escalate the complaint to a more senior member of our team by clearly marking your email "Formal Complaint".
  • If, after following our internal complaints process, the dispute remains unresolved, it may be brought before the competent courts of Anjouan (Comoros Islands) or, where required by mandatory law, before the courts of your country of residence.
  • As the Operator is not licensed by the UKGC, access to UKGC-approved alternative dispute resolution schemes may not be available in relation to the Services.

Contact Information

OBSERVE: This section provides the main ways to contact us for support or legal queries.

EXPAND: We operate online customer service channels and will publish any additional contact details on the Website as they become available.

REFLECT: You should retain a record of our contact details and quote your Account information when communicating with us.

Customer Support

  • Email (Support): [email protected] - primary channel for general queries, complaints and account-related issues.
  • Live Chat: Accessible via the Website, typically available 24/7 (subject to maintenance and technical availability).
  • Telephone: Not currently provided. If a support telephone number is introduced, it will be published in the contact section of the Website.

Legal and Regulatory Contact

  • Email (Legal): You may address legal notices, formal complaints and rights requests to [email protected], clearly indicating "For the attention of the Legal Department" in the subject line.
  • Mailing / Registered Address: The Operator's registered and/or mailing address will be published in the legal or "About Us" section of the Website when available. You may request the current registered address via email; we will provide it to you where permitted by applicable law.

Regional Compliance Note: All communications related to your use of National Bet on nationall.bet should clearly state your Account details and, where relevant, that you are a UK-based player so that we can consider any additional legal or regulatory considerations that may apply to you in 2025.